Executive #Bookshelf : Crucial Conversations Tools for Talking When Stakes Are High - Kerry Patterson
Synopsis
Perhaps once a decade, a book comes along that transforms people’s lives in a very real, measurable way. This is one of them.
Crucial Conversations exploded onto the scene ten years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book.
Crucial Conversations gets you past the hard parts of dialogue and helps you achieve relationships that are real, productive, and that will enrich your life and career
Tom’s Take:
This book and the idea of crucial conversations is the cornerstone for most of the leadership training I’ve done. It’s also one of the more uncomfortable parts of being an exceptional leader. Unlike many books, this book pinpoints the exact mistakes and reasons people make in high-stress conversations. Considering that many meetings these days are high-stress (time-pressures, market-pressures, customer complaints and so on), this book is a game-changer.