I've never met a successful executive who didn't have a voracious appetite for reading. Make reading a habit. For most of us, it's not a new habit, but coming back to a time where reading was a necessity. Start with a chapter a night. Start tonight. Just do it.

What I'm talking about is the innate, gut-level feeling that a customer gets when they think of dealing with your brand. For the longest time, this valuable touch point has been overlooked, but I'm happy to see more and more companies taking serious effort in making sure they provide world class experiences.

I challenge you to say yes. To seek out adventure and experiences that may feel uncomfortable. The great thing about life is...it's yours. So, if you choose to seek the experiences that are out there waiting, you will be fulfilled. Yet, if you don't, the only person you will hurt is yourself.

I challenge you to let your guard down as you look at your teams and companies from a different perspective. To review how you utilize power and new ways that you can explore to better harness that incredible team you have brought together. The power that comes from increasing the collective good is bound to surprise you.

How do you provide a helping hand while allowing others to retain their dignity? How do you go about asking for help? My thoughts on a tricky topic.

The grand irony is that we have more opportunities to communicate, but we are failing worse than ever to actual understand each other.

Sometimes when you build it....they won't come.